Communications
11 articles
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Automations
Channels
- How to Connect Messaging ChannelsMessaging Channels is where you connect the platform to your shop's SMS number and your Meta business pages (Facebook Messenger and Instagram), monitor monthly message volume, and…
- SMS Opt-In and Compliance1sixty8 Manifold treats SMS as opt-out-gated: you can send to a customer unless they have explicitly opted out (typed STOP, asked you to stop, or had their opt-out flag set). For…
Inbox
- How to Convert an Unknown Contact into a Customer or LeadWhen an SMS, email, Facebook Messenger DM, Instagram DM, chat widget message, or contact form submission arrives from someone who is not yet in your customer list, 1sixty8…
- How to Use the InboxThe Inbox is a unified message center for all customer communications across SMS, email, Facebook Messenger, Instagram Direct Messages, the website chat widget, and the embeddable…
Reports
- How to Use the Automation Performance ReportAutomation Performance shows how each automated message template is doing - queued, sent, cancelled, failed. Go to Reports > Messaging & Reviews > Automation Performance. For each…
- How to Use the Message Activity by Staff ReportMessage Activity by Staff shows who on your team is doing the outbound messaging work, broken down by channel. Go to Reports > Messaging & Reviews > Message Activity by Staff.…
- How to Use the Message Volume ReportMessage Volume tracks every inbound and outbound message across SMS, email, Messenger, Instagram, and chat - the heartbeat of your communications. Go to Reports > Messaging &…
Settings
- How to Configure the Chat WidgetThe Chat Widget is the floating chat button that appears on your public website. Visitors who click it can send their name, phone, and a message, which lands as a new conversation…
- How to Configure the Contact FormThe Contact Form is an embeddable form (or hosted page) that sends submissions straight into your Inbox. Useful as a low-friction way for prospects to reach you from your website,…