Automation Performance shows how each automated message template is doing - queued, sent, cancelled, failed.
Go to Reports > Messaging & Reviews > Automation Performance.
For each automation template (appointment reminder, ready-for-pickup, review request, payment confirmation, follow-up), the table shows trigger event, queued, approved, sent, cancelled, failed, and success rate.
Use this report when
- An automation isn't firing as expected (check failed and cancelled counts)
- You want to confirm volume is healthy
- You're tuning timing or content - measure before and after
A high cancelled count usually means staff are turning off pending messages - which can be intentional (test customers, complaints in flight) or a sign the template needs work. A high failed count means the message hit an error: invalid phone, bouncing email, or rate limits.