Message Activity by Staff shows who on your team is doing the outbound messaging work, broken down by channel.

Go to Reports > Messaging & Reviews > Message Activity by Staff.

Pick a date range. The table lists every staff member who sent at least one outbound message in that window, with their name, the channel (SMS, email, messenger, chat, or form), and the count of messages sent on that channel. Each staff member can have multiple rows if they used more than one channel; rows are sorted by message count, highest first, with a separator between people.

Only outbound messages from staff are counted. Automated messages (from the Automations system) and inbound customer messages are not included.

Use this report to

  • See who carries the customer-communication load and balance it
  • Spot staff who never use a particular channel (training opportunity)
  • Pair with Message Volume to compare manual staff work against total outbound
  • Recognize high-output team members at review time

If the table is empty, no staff member sent an outbound message in the date range.