Customers can't be hard-deleted from the platform; the Archive button performs a soft delete that hides the customer from view. This protects your financial history: a customer who has ever appeared on an invoice, work order, or estimate stays linked to those records.
To archive a customer
- Open the customer record.
- Click the Archive Customer button at the bottom of the page.
- The customer disappears from the customer list and from search.
Archiving is one-way through the regular UI. If you archived someone in error, contact 1sixty8 Manifold support and the team can restore them.
If you have duplicate customer records today, archive the duplicate and use the original going forward.