General

1sixty8 Manifold surfaces alerts across four places. Each one serves a different purpose; learn the differences so you do not miss something important. Bell icon (top bar): The…

Account > Notifications is your personal preferences page: which alerts buzz your phone, and when. (Shop-wide notification policy lives at Settings > Notifications and is…

Your personal account settings live under Account in the sidebar. Profile (Account > Profile): Edit your name, email, phone, and avatar. These are visible to teammates and on…

AI Chat Logs lets owners and store managers review every conversation between staff and the AI Assistant. Where to find it: in the top bar of any page, look for the small…

Ask Manifold is the AI assistant built into the top bar of every page. It can answer questions about your customers, invoices, inventory, and how to use 1sixty8 Manifold. Look for…

Announcements are short messages that appear inside the POS for every signed-in staff member. They come in two forms. Go to Managers > Announcements. 1. Site banner: A persistent…

When you send an announcement requiring acknowledgment, the acks page shows you exactly who has read and acknowledged it. Go to Managers > Announcements, then click the "View…

Yes. Someone who works the sales floor and the bays can do both jobs from one login. The Role you pick on an employee's record sets where their permissions start. It is not a…

Every staff member needs their own user account in 1sixty8 Manifold. Each account drives time tracking, sales attribution, permission gating, and the audit log. Go to Employees >…

Existing employee records are managed from the same Employee Directory used to add new ones. Go to Employees > Employee List. The page lists every employee with their username,…

The Activity Log is an audit trail of who did what inside the POS - logins, employee record changes, permission edits, and password resets. Use it when something looks off and you…

No. The POS is a cloud application - it requires internet to load and to save anything. If your shop loses connectivity, in-progress work in browser tabs may keep displaying for a…

Yes. Every employee should have their own user account. This matters for: - Time tracking - clock-ins are per-user. - Sales attribution - the Sales by Salesperson report only…

A few common reasons: - Permissions: your role may not include access to that report. Reports come in two groups. Operational reports (customers, salesperson, installer,…

1sixty8 Manifold is improved regularly with new features and fixes. There are two easy ways to see what has changed. Platform Updates inside your POS When we ship something…

If you are switching to 1sixty8 Manifold from TSS, you can bring your customers, vehicles, inventory, invoices, payments, and history across yourself from the Data Import screen.…

When you first log in, you will see the Dashboard with key metrics: today's sales, open work orders, vehicles in shop, reminders, recent invoices, low stock items, and today's…

The search box at the top of every page is the fastest way to find anything in 1sixty8 Manifold. Press Ctrl+K (or ⌘K on a Mac) from any page to jump to it without clicking, or…

The 1sixty8 Manifold signup wizard is a 5-step flow new shops use to create their account. This article walks through what happens at each step so you know what to expect and what…

1sixty8 Manifold runs as a Progressive Web App (PWA) on iPhone, Android, and desktop browsers. Once installed, it lives on your home screen like a regular app, runs full-screen,…

The mobile app (1sixty8 Manifold) is a phone-friendly version of the POS for technicians at the bay and managers on the floor. It is paired to your account once per phone, then…

The Launcher is the home screen of the 1sixty8 Manifold mobile app. It is what opens after you unlock with your PIN. What you see: Your store name, your role, and a grid of tiles…

Permissions control what each user can see and do in the POS. They're managed per user, with role templates as defaults. Go to Managers > Permissions. This page is owner-only. You…

Role Templates are the default permission sets baked into 1sixty8 Manifold for each user role. When you assign a role to a new user, they inherit that role's template. The…

Daily Sales is your top-line revenue report: what each day brought in across every channel, plus a category breakdown and a chart for the period. Go to Reports > Accounting >…

Drawer Detail lists every payment that hit the drawer, one line per payment. It is the report for the times your totals do not match your credit card terminal or your cash count.…

The Drawer Summary is the report you run at end of day to reconcile the till. It shows everything collected, broken out by payment method and by what kind of invoice it came from.…

The Invoice Transaction Report lists every invoice in a period, grouped by type, with the dollar breakdown for each one. It is the report to reach for when you want a straight…

The Payments by Method report (Reports > Accounting > Payments by Method) groups every payment in a date range by its payment method (Cash, Credit Card, Check, Financing, Store…

The Profit Margins report shows revenue, cost, and gross profit for every product you've sold in a date range, so you can see what's actually making you money and what isn't. Go…

The Tax Collected report shows how much sales tax you have taken in, broken out by tax rate, so you have the numbers you need to file with your state or county. Go to Reports >…

Go to Reports in the sidebar to see every report grouped by category: Accounting, Customers, Salesperson, Installer / Labor, Inventory, Wholesale, Sales Pipeline, and Messaging &…

Security settings control how trusted shop terminals work and what gets captured in the audit log. Go to Settings > Security. The page has four cards. Fast-switch settings. The…

Trusted Terminals and Quick-Switch PIN let multiple employees share a counter or bay device in 1sixty8 Manifold without retyping email and password every time. Sign in once with…

Email is what 1sixty8 Manifold uses for invoices, dealer statements, review requests, mobile pairing codes, password resets, and other transactional messages. The platform sends…

Custom Fields are how you tailor 1sixty8 Manifold to capture the data your shop actually cares about: things that are specific to your work, not part of the platform's universal…

Notification Limits show your monthly SMS and email usage against your plan, and let you control what happens when you hit the limit. Go to Settings > Notifications. You'll see…

Branding controls the visual appearance of printed and PDF documents (invoices, work orders, statements, receipts) so they match your shop's identity. Go to Settings > Branding.…

Database backups protect your shop's data. They can be created on demand, scheduled automatically, and stored locally or in the cloud. Go to Settings > Backups (Database Backups…

Settings > Notifications is where managers set shop-wide notification behavior, separate from each employee's personal preferences under Account > Notifications. The page has four…

Company Profile is your business identity: the information that prints on invoices, work orders, statements, and customer messages. Go to Settings > Company Profile. The page…

Support Access is how you let 1sixty8 Manifold's support team sign in to your store to help you. It is a deliberate, owner-controlled feature: support cannot access your tenant…

If your technicians hold MECP (Mobile Electronics Certified Professional) certifications, you can show their certification badges next to their name on invoices and work orders.…

The Platform Updates page is a feed of release notes and announcements from the 1sixty8 team. Use it to see what's new, what changed, and any planned upcoming changes. Go to…