Settings > Notifications is where managers set shop-wide notification behavior, separate from each employee's personal preferences under Account > Notifications.
The page has four sections
Monthly Usage: SMS and email message counts for the current billing month, with progress bars that turn amber and red as you approach the cap. Detailed walkthrough lives in How to Configure Notification Limits.
When Limit is Reached: two radio options. **Pause outbound messages** stops outbound SMS and email at the limit until next billing period (inbound messages still arrive). **Allow overage** keeps sending and bills you for overage at the per-message rate in your plan. Pick based on whether missing a customer message would cost you the customer. See How to Configure Notification Limits for the full breakdown.
Required Notifications by Role: Pick events that every staff member in a given role must receive (e.g. new SMS for Sales, vehicle ready for QC for Installation). Mark an event required for a role and staff in that role can't turn it off in their personal preferences. Use this for time-sensitive things that can't be missed.
Barcode Scanner: A platform-wide toggle that controls whether keyboard-wedge scanner input is listened for across pages. On by default. Turn it off for the whole shop if your terminals don't use scanners and you've been getting false-positive scan detections.
Save each section independently. These settings affect all staff at once and only owners and store managers can change them.