AI Chat Logs lets owners and store managers review every conversation between staff and the AI Assistant.
Where to find it: in the top bar of any page, look for the small document/file icon next to the other utility icons. Hovering shows the tooltip Chat Logs. Click it to open the logs page at /settings/ai-chat-logs.
Who can see it: the page is restricted to the Owner and Store Manager roles. Other staff see the AI Assistant itself but not this audit view.
The top of the page shows summary stats: Total Messages, Today, Active Users, and the thumbs-up vs thumbs-down ratings staff gave assistant replies.
Filters at the top
- All users, or a specific user
- Last 7 Days, Last 30 Days, or All Time
Below, conversations are grouped by user and ordered by date. User messages appear right-aligned, assistant replies left-aligned. Each bubble shows the time, the page the user was on when they asked, and any thumbs rating.
Use this view to
- Spot questions the assistant got wrong (low ratings)
- See which features your team is asking about most (writing prompts for new help articles)
- Audit any sensitive request handling
Logs are read-only and per-tenant.