A few common reasons
- Permissions: your role may not include access to that report. Reports come in two groups. Operational reports (customers, salesperson, installer, inventory, wholesale, messaging) need the reporting.operational permission. Financial reports (Daily Sales, Tax Collected, Payments by Method, Outstanding Balances, Profit Margins, CC Surcharge, Drawer Summary) need reporting.financial, which is a separate permission most non-owner roles do not have by default. Drawer Detail is the one exception in the Accounting section: it only needs operational access, so counter staff can close out their till. Check Managers > Permissions or ask the owner.
- Module disabled: only Sales Pipeline reports are gated on a module. They require Communications or Point of Sale to be enabled.
- Empty results: the report may exist but have no data for the date range you picked. Try All Time or a known-good window. If you have set an invoice type or status filter, widen it before assuming the report is broken.
- Renamed or moved: search the Reports page using Cmd-F / Ctrl-F to find a report by keyword.
If a report you specifically need isn't in the list and looks like a standard one, contact 1sixty8 Support. It may be tucked under a different category, or it may be a feature on the roadmap.