Service & Work Orders

Revenue by Technician shows how much labor revenue each tech generated - useful for commission, performance reviews, and bonus calculations. Go to Reports > Installer / Labor >…

Technician Efficiency compares billed hours to actual hours clocked, so you can see whether techs are beating or missing the clock. Go to Reports > Installer / Labor > Technician…

Work Order Summary lists every work order completed in a period with status, technicians, labor revenue, and hours. Go to Reports > Installer / Labor > Work Order Summary. Pick a…

The Installer Profitability report in 1sixty8 Manifold is a line-by-line labor worksheet. It lists every labor line over a date range under the installer who did the work and…

When a standard or dealer invoice has no appointment booked yet and its work is not finished, it shows up in the Unscheduled sidebar on the calendar page. That means status…

The schedule in 1sixty8 Manifold can show, at a glance, which completed jobs still need a follow-up call and which customers have already been reached. This helps your team make…

There are a few ways to open the booking form: - Service > New Installation (direct shortcut in the sidebar) - Customer Management > New Consultation (direct shortcut) - Service >…

The Scheduling calendar shows everything by default. If your shop runs both installations and consultations, you can narrow the view to one or the other in two ways. The first is…

There are a few different ways to look at scheduled work in your shop, and each is built for a different question. The Scheduling Calendar (/scheduling) is the time-grid view. You…

Every appointment on the schedule is colored to show where that job stands. The color is about the job's progress, not about which bay or salesperson it belongs to. The legend…

Schedulable resources (Bays and Salespeople on Settings, Scheduling) use a deactivate model rather than a hard delete. This keeps your scheduling history intact when a resource is…

Scheduling Settings is where you define your bookable resources - bays for service work, salespeople for sales appointments - and the defaults for the calendar. Go to Settings >…

The Clock-Out Reminder is a push notification that nudges a technician if they have been clocked into a work order longer than the configured threshold (default 12 hours). It…

Work Order Settings control how the bay handles intake and check-out, both on desktop and on the mobile bay UI. Go to Settings > Work Orders. Mobile Bay Mode: - Basic: vehicle in…

When you create a schedulable resource on Settings, Scheduling, you pick a Type: Bay or Salesperson. Once the resource exists, the Type is locked. You can rename the resource,…

A warranty exchange costs you bay time even though it bills the customer nothing. If you pay your technicians for that time, this is the order of operations that gets their hours…

Most work orders are created from an invoice, but you can also create a standalone work order tied only to a customer and a vehicle. This is useful for service-only shops that do…

Sometimes a job does not happen. The customer calls off the install, reschedules to a date you have not set yet, or never brings the vehicle in. Cancel the work order so it stops…

There are two ways to create a work order: **1. Standalone (most common):** Go to Service > Work Orders and click + New Work Order. Pick the customer and vehicle, then fill in the…

Open any work order from Service > Work Orders. Time tracking: In the Time section, click "Clock In" to start the timer for the assigned technician. Click "Clock Out" to stop.…

The Bay Schedule is a live, at-a-glance view of every service bay in the shop and what is in it right now. Use it to walk into the shop, look at one screen, and know exactly which…

The Job Board is a Kanban-style view of your active work orders, grouped by status. Go to Service > Job Board in the sidebar. By default the board shows today's work: jobs…

The Mobile Bay app is a streamlined view of work orders designed for technicians on a phone or tablet at the bay. It uses the same login as the desktop POS but with a quick-unlock…

On a phone you can photograph a vehicle's VIN plate and Manifold will read the characters, look the VIN up, and fill in the vehicle's details for you. It is meant for the car in…

Bay Mode decides how much structure your work orders carry as they move through the shop. It is a single shop-wide setting with two choices, Basic and Advanced, and it shapes both…

Print a work order with the Print button on the work order page. You get a PDF you can hand to a technician or email to the customer. Here is what is on it, top to bottom.…