Frequently asked questions

1sixty8 Manifold runs in your web browser and works best on a larger screen like a desktop or laptop, though it also works on a tablet. Certain on-the-go features, such as vehicle check-in and time tracking, run best on our mobile app. At the counter, a receipt printer and barcode scanner are recommended but not required. To take cards at the counter, you can use a Manifold Pay terminal or keep the processor you already have.

After you sign up, we provide comprehensive onboarding to get you up to speed as quickly as possible. You should be comfortable and using the software within a couple of hours of signing up.

Yes. We offer a thorough demo and walk you through 1sixty8 Manifold before you commit to make sure it's the right fit for you. Reach out any time to set up a demo!

Signup is by invitation. Reach out or book a demo, and once we've made sure 1sixty8 Manifold is the right fit, we'll send you an invite code. Signing up takes a few minutes: tell us about you and your shop, choose your billing frequency, then enter your card at secure checkout.

One price covers the complete platform, every tool in 1sixty8 Manifold, for each location. There's no per-employee or per-seat charge, so your price doesn't go up as your team grows. You can pay monthly, quarterly (save 5%), or annually (save 10%). If you run more than one location, each store has its own subscription. Current prices are at manifoldos.co/pricing, and you can reach out anytime with questions.

No. You can have as many employees as you want at no extra cost. You pay one price per location, not per person.

Billing is by credit card, charged automatically each billing cycle (monthly, quarterly, or annually, whichever you choose). The only commitment you make is the billing frequency you sign up for, and you can change how you pay going forward.

No. Setup, onboarding, and data migration are included. We'll move over all of the data that can be migrated electronically. We don't do manual data entry, so we won't hand-key records, but anything that can be transferred from your existing system, we'll bring across.

We don't offer a self-serve free trial or a money-back guarantee. Instead, we do thorough demos and work closely with you before you sign up to make sure 1sixty8 Manifold is the right fit. You're not signing up blind, and you're not on the hook for a long-term contract.

The First 50 is our founding-member program, open to the first 50 subscribers. It includes 50% off your first six months, plus white-glove onboarding and hands-on help bringing your data over. When the six months end, First 50 members keep a permanent 20% discount off standard rates for as long as they stay subscribed.

1sixty8 Manifold is the operating system for your business: every part of your business in one connected place. Every subscription includes all of it: Customer Management, the shared customer record everything else runs on; Point of Sale, for quoting, selling, inventory and payments; plus Service, Communications, Reputation Management, Wholesale, and Team Hub. It also comes with platform-wide tools like an AI assistant, instant search, role-based dashboards, permissions, notifications, a mobile app, a QuickBooks Online connection, and continuous backups.

No. 1sixty8 Manifold comes as one complete platform. Every shop gets every tool, working together, for one price per location.

1sixty8 Manifold doesn't replace your accounting software, but it connects to QuickBooks Online, included with every subscription. Each day's sales, sales tax and payments go to QuickBooks as one journal entry split by payment type, and purchase order receipts can go over as vendor bills.

Yes, with Manifold Pay, our built-in card processing. Send a charge from the invoice to a countertop terminal where the customer taps or inserts their card, or text or email them a pay link, and the payment records itself on the invoice. You can also require a deposit when a customer approves an estimate, refund a terminal sale back to the card, and see when card sales reach your bank. The processing partner behind Manifold Pay promises to meet or beat the rate you pay today. Manifold Pay is optional: you can keep the processor you already have and record those payments as you take them.

Yes. Each location runs as its own store under one company, and you move between them from the store name at the top left (or Account > Switch Store on the phone) without signing in again. Customers can be found from any of your stores, gift cards and store credit work at every store, catalog sync keeps products, prices and vendors the same everywhere, and every product shows what your other stores have in stock. You can also see your other stores' installation schedules, and several stores can share one QuickBooks Online company. Each location is its own subscription.

Full card numbers never touch our servers. Card details are entered directly into your payment processor's own secure equipment or page. With Manifold Pay, the customer taps, inserts or swipes on the card terminal, or pays on a secure page the processor hosts when you send a pay link. With Authorize.net, the card form is served by Authorize.net inside its own secure window. Either way, the card data goes straight to the processor, and 1sixty8 Manifold only receives the result of the transaction.

What we keep is limited to non-sensitive details: the card brand, the last four digits, and the processor's transaction reference (so a payment can be refunded or voided later). We never receive or store the full card number or the security code (CVV).

Your payment processor does the heavy compliance work, because the card data lives in their systems, not ours. Your shop still completes its own PCI self-assessment, and your processor can tell you which one applies.

No. We do not sell your data, and we do not share it for advertising. We do not use your data to train third-party AI models unless you explicitly opt in. We process your data only to run the service, and your data is stored in the United States.

You do. Your records are always yours, and they're backed up continuously. Owners can download a complete copy at any time from Settings > Data Export: ready-to-open spreadsheets of your customers, invoices, products and more, plus every record, photo and file, in one ZIP. We handle your customer information on your behalf as a service provider, and if you ever leave, your data goes with you.

Yes. Switching doesn't mean retyping years of customers, vehicles, and history. If you're coming from TSS, there's a built-in importer: upload your TSS backup, preview what was found, and choose how much history, which employees, and which dealers come over before anything is saved. It also cleans up your customer list and tidies old category codes along the way. From other systems, we bring across anything that can be transferred electronically. Founding members also get personal, hands-on help bringing over as much of your existing data as possible.

A built-in AI assistant answers your team's questions in real time and in plain language, backed by a deep knowledge base, so people get unstuck without waiting on support. You can also open in-app support tickets with replies and attachments.

No. There's no contract to sign and no long-term commitment. You accept our Terms of Service when you sign up, and the only thing you commit to is the billing frequency you choose (monthly, quarterly, or annually). You can cancel at any time from your account settings, and your service continues through the end of the period you've already paid for.

Yes. You can change your billing frequency (monthly, quarterly, or annually), and the change takes effect at the end of your current paid term.