Frequently asked questions

1sixty8 Manifold runs in your web browser and works best on a larger screen like a desktop or laptop, though it also works on a tablet. Certain on-the-go features, such as vehicle check-in and time tracking, run best on our mobile app. For Point of Sale customers, a receipt printer, card reader, and barcode scanner are recommended but not required.

After you sign up, we provide comprehensive onboarding to get you up to speed as quickly as possible. You should be comfortable and using the software within a couple of hours of signing up.

Yes. We offer a thorough demo and walk you through 1sixty8 Manifold before you commit to make sure it's the right fit for you. Reach out any time to set up a demo!

You only pay for the modules you choose. Every account includes Customer Management, the shared customer record everything else runs on, and you add the modules you need from there. There's no per-employee or per-seat charge, so your price doesn't go up as your team grows. You can pay monthly, quarterly (save 5%), or annually (save 10%). If you run more than one location, each store incurs its own charge. You'll see exactly what you're paying for, and you can reach out anytime for a quote.

No. You can have as many employees as you want at no extra cost. You pay for the modules you use, not the number of people using them.

Billing is by credit card, charged automatically each billing cycle (monthly, quarterly, or annually, whichever you choose). The only commitment you make is the billing frequency you sign up for, and you can change how you pay going forward.

Yes, anytime. When you add a module, you pay a prorated amount to bring it in line with your next billing cycle, so it's not a whole new cycle. If you remove a module, the change takes effect at the end of your current billing cycle.

Founding members in our First 50 program pay nothing for setup, onboarding, or data migration. We'll move over all of the data that can be migrated electronically. We don't do manual data entry, so we won't hand-key records, but anything that can be transferred from your existing system, we'll bring across. After the First 50, a nominal data-migration fee applies.

We don't offer a self-serve free trial or a money-back guarantee. Instead, we do thorough demos and work closely with you before you sign up to make sure 1sixty8 Manifold is the right fit. You're not signing up blind, and you're not on the hook for a long-term contract.

The First 50 is our founding-member program, open to the first 50 subscribers. It includes 50% off your first six months, plus free setup, onboarding, and data migration. When the six months end, First 50 members keep a permanent 20% discount off standard rates for as long as they stay subscribed.

1sixty8 Manifold is the operating system for your business: every part of your business in one connected place. It starts with Customer Management, the shared customer record everything else runs on, and you add the modules you need: Point of Sale, Service, Communications, Reputation Management, Wholesale, and Team Hub. Every plan also includes platform-wide tools like an AI assistant, instant search, role-based dashboards, permissions, notifications, a mobile app, and continuous backups.

Yes. Every account starts with Customer Management, the shared customer record everything else runs on. From there you turn on only the modules you need, and you can add more whenever you're ready.

No. 1sixty8 Manifold handles almost everything in your business except your accounting. You keep using your accounting software, and a QuickBooks integration is on the way.

Multi-store support is coming soon. The plan keeps each location as its own store, with its own customers, invoices, and profile, all linked together under one owning account. You'll manage your locations from a single login with permission-based switching between them, plus cross-location visibility where it counts, like inventory and reporting across the group. Each location is its own subscription. It's on our near-term roadmap rather than available today, so if you run multiple locations, reach out and we'll walk you through the plan and timing.

Real card numbers never touch our servers. When a card is entered, the card form is served directly by our payment processor (Authorize.net) inside its own secure window, and the card data goes straight from there into their PCI-compliant vault. 1sixty8 Manifold only ever receives a one-time token it uses to run the charge.

What we store is limited to non-sensitive details: the card brand, the last four digits, and the processor's transaction id (so a payment can be refunded or voided later). We never store the full card number, the security code (CVV), or anything that could be used to reconstruct a card.

This keeps 1sixty8 Manifold at the lowest PCI compliance scope, the same level as a website that embeds a Stripe or PayPal button. Your payment processor does the heavy compliance work, because the card data physically lives in their vault, not in ours.

No. We do not sell your data, and we do not share it for advertising. We do not use your data to train third-party AI models unless you explicitly opt in. We process your data only to run the service, and your data is stored in the United States.

You do. Your records are always yours, they're backed up continuously, and you can export them at any time. We handle your customer information on your behalf as a service provider, and if you ever leave, your data goes with you.

Yes. There's a clear path to move your existing records in, so switching doesn't mean retyping years of customers, vehicles, and history. Founding members also get personal, hands-on help bringing over as much of your existing data as possible.

A built-in AI assistant answers your team's questions in real time and in plain language, backed by a deep knowledge base, so people get unstuck without waiting on support. You can also open in-app support tickets with replies and attachments.

No. There's no contract to sign and no long-term commitment. You accept our Terms of Service when you sign up, and the only thing you commit to is the billing frequency you choose (monthly, quarterly, or annually). You can cancel at the end of your current billing period with 14 days' written notice.

Yes. You can add a module anytime, paying a prorated amount to bring it in line with your next billing cycle, and you can remove a module at the end of your current billing cycle. You can also change your billing frequency (monthly, quarterly, or annually) at any time, and the change takes effect at the end of your current paid term.