Reputation Management
12 articles
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Reports
- How to Use the Review Requests by Staff ReportReview Requests by Staff shows you which employees are actually asking for reviews and which of their asks come back as private feedback. Use it to reward the team members…
- How to Use the Review Request Tracking ReportReview Request Tracking shows how many review requests you sent over a period, how many customers clicked the link, how many actually left a review, and how many failed to…
- How to Use the Review Summary ReportReview Summary aggregates every review you've received with average rating, positive vs negative split, and per-platform breakdown. Go to Reports > Messaging & Reviews > Review…
Reviews
- How to Handle Private FeedbackPrivate feedback gives unhappy customers a way to send their experience directly to you instead of leaving a public Google review. Every review request landing page shows your…
- How to Send Review RequestsThe Send Review Requests page is where you ask customers for a review at the moment that makes sense to you: after a satisfied conversation, the day after pickup, anywhere along…
- How to View and Reply to ReviewsGo to Reputation > All Reviews. You can filter by: - Platform (Google, Facebook) - Star rating (minimum and maximum) - Unreplied reviews only (no public reply posted yet) -…
- Sending Review Requests Automatically When a Work Order ClosesYou can wire up the platform to send a review request to the customer automatically every time a work order closes, without anyone clicking "Send" each time. The setup lives in…
Settings
- How to Configure Reviews SettingsReviews Settings is where you connect your Google Business Profile, set your manual review URLs, customize the request templates customers see, and tune how often the system asks…
- How to Connect Google ReviewsConnecting Google Business Profile lets the POS pull in your Google reviews and post replies directly from the Reviews module. Google review syncing is not switched on yet. Google…
Widget
- Hiding the Powered-By Badge on the Reviews WidgetBy default, the Reviews Widget on your website shows a small footer that reads "Powered by 1sixty8 Reviews." You can turn that footer off in your widget settings. The toggle is…
- How to Embed the Reviews Widget on Your WebsiteThe Reviews Widget shows your best reviews in a block on your own website, refreshed as new reviews come in. The widget can only show reviews the platform has pulled in, and…
- Which Review Sources Show Up in Your WidgetThe Reviews Widget on your website is built to display reviews from Google and Facebook. Neither source is being pulled in yet. Google review syncing is waiting on Google to…