To reach the 1sixty8 team, click your name at the top right and choose Help & Support, then click + New Ticket. You can also click Support at the top of the Ask Manifold panel.
Pick a type
Choose Report an issue when something isn't working right, or Request a feature when you'd like something new or improved.
Describe it
Give the ticket a short subject, then tell us what you were doing, what you expected, and what happened instead. An invoice or work order number helps us find it fast. Drag screenshots or files into the box below the description, up to 10MB each.
Set the priority
- Low is a smudge on the windshield: it bugs you, but the work still gets done.
- Normal is a tire pressure light: something isn't right, but the shop is selling and cars are moving. Most tickets are Normal.
- High means an important workflow is broken and you're working around it.
- Urgent means you can't ring a sale, check in a car, or take a payment. Please save it for real emergencies.
Watch for our reply
We answer on the ticket and let you know. Reply on the ticket to keep the conversation in one place. Help & Support lists every ticket your shop has sent and where each one stands.