Team Hub

You can edit your own chat messages for up to 15 minutes after sending them. After that, the message is locked and cannot be changed. To edit a message: 1. Open the conversation…

@Mentions are how you ping a specific teammate in the shop channel. They appear as a purple chip in the message and send a notification to the person you mentioned. To mention…

Pinning a message Owners, store managers, and sales managers can pin important messages so the whole team sees them at the top of a channel. Other roles can read pins but cannot…

You can react to a chat message with an emoji from a quick-pick set. Reactions are a lightweight way to acknowledge a message ("got it", "agreed", "huh?") without typing a reply.…

Team Hub Chat is a real-time message panel for your staff. Use it to coordinate without leaving the page you are working on; messages stay tied to channels and direct…

Hours Worked totals each employee's shift hours from the time clock for a pay period. It's the report to send to payroll. Go to Reports and find the Time Clock section. It appears…

Every task has a built-in activity stream where you and your teammates can leave comments and react with emoji. Comments are how you ask a question, share context, or note what…

The Tasks page is your shop's shared to-do list. Use it to assign work to teammates, follow up on customers, and track open items that do not live on a work order or invoice.…

When your shop has tech schedules turned on (see "How to Set Up Tech Schedules"), techs ask for time off and a manager approves it. Only approved time off changes the schedule.…

If your shop uses the time clock and you're set up for it, you clock in when you start work and clock out when you leave. Your shop chooses which of these you can use. At the…

Team Hub is the internal coordination system for your staff (chat plus shared tasks). Its settings live on one page that only the shop owner can change. To reach it, go to…

Owners and anyone with the "Manage time clock and tech schedules" permission (store managers by default) review and fix time on the manager's page: Team Hub > Time Clock. Buttons…

A time clock station is a computer or tablet at the shop where anyone on the time clock punches in with their PIN, the same quick-switch PIN they set under My Profile (click your…

Tech schedules are part of Team Hub. They record when each tech works and when they are off, so the Scheduling calendar can show who is in each day and Find a time can offer…

The time clock is part of Team Hub. Employees clock in when they start work and clock out when they leave, and you get their hours for each pay period. It tracks shifts, not jobs:…